Module 6: Title III-Public Accommodation

 

Introduction

People with disabilities represent a very large group of potential customers in the hospitality industry. In fact, people with disabilities spend billions of dollars annually on travel expenses and dining out. Before the passage of the ADA, many people with disabilities were denied access to travel and hospitality opportunities because there was no guarantee that facilities such as restaurants and hotels would be accessible to them. Title III of the ADA was designed to ensure that people with disabilities have equal access to public accommodations and commercial facilities, including privately held transportation companies and recreational services. This training program will introduce the concepts of accessibility to public and private business owners and provide information on compliance, readily achievable barrier removal, and the concept of undue hardship. It will also provide an overview of best practices in serving customers with disabilities. 

The modules in this topic area focus on information that Title III entities need to know. Title III covers hotels, motels, restaurants, stores, and other places that serve the public. There is a specific module regarding interacting with people with disabilities for Title III entities. The remaining modules in this topic area address program accommodations, physical access, and of course there are case studies to engage participants in applying what they have learned.

 

 6a: Interacting with People with Disabilities in Places of Public Accommodation

Goal: To enhance participants' effectiveness and comfort when interacting with people with disabilities

Time: 20 minutes

Format PowerPoint Presentation

Potential Audience: General Audiences, Employers/Business Leaders, and Educators

 

 6b: Legal Applications of Title III

Goal: To increase participants' understanding of the responsibilities under Title III of the ADA.

Time: 20 minutes

Format: PowerPoint Presentation

Potential Audience: Employers/Business Owners, Educators, and General Audiences

 

 6c: Program Accommodations in Title III

Goal: To increase participants' understanding of the responsibility of Title III entities to provide accessible programs and services under the ADA.

Time: 20 minutes

Format: Presentation

Potential Audience: Employers/Business Owners, Educators, and General Audiences

 

6d: New Construction and Alterations in Title III

Goal: To give participants a chance to consider how the ADA applies to architectural barrier removal, new construction, and alterations for places of public accommodations.

Time: 20 minus

Format: Activity

Potential Audience: Employers/Business Owners, Educators and General Audiences

 

6e: Title III Case Scenarios

Goal: To give participants a chance to consider how the ADA applies to physical accessibly of places of public accommodation.

Time: 20 minutes

Format: Activity

Potential Audience: Employers/Business Owners, Educators and General Audiences

 

6f: Title III: Supplemental Resources

Goal: To provide participants with additional sources of information related to Title III of the ADA.

Time: 10-15 minutes

Format: PowerPoint Presentation

Potential Audience: Employers/Business Owners, Educators, and General Audiences

 

6g: Title III: Overview of Design Standards

Goal: To provide participants with an overview of the standards of accessible design

Time: 10-15 minutes

Format: PowerPoint Presentation

Potential Audience: Employers/Business Owners, Educators, and General Audiences

 

6h: Religious Institutions and the ADA

Goal: To provide an overview of how the ADA applies to churches and other religious institutions

Time: 20-30 minutes

Format: Lecture

Potential Audience: Staff and Members of Religious Organizations, Public and Private Entities that may provide services to the public in buildings owned by Religious Institutions, and People with Disabilities

 

Information Provided by:

Southeast ADA Center

1419 Mayson St.

Atlanta, GA 30324

Burton Blatt Institute

Syracuse University